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- Orders over $150 (excluding items that must ship LTL or freight) ship free using USPS Priority Mail or the ground carrier of our choice. Orders under $150 are charged a flat rate of $11.99 and will be shipped using USPS Priority Mail or the ground carrier of our choice. If you need something urgently - please call, email, or send us a message via the Contact page to inquire about the estimated lead and shipping time or ask about faster shipping options.
- Sales are final and we do not accept returns. Exceptions may be made to this rule on a case by case basis for unopened undamaged items. If an exception is made, the return will be subject to a 20% restocking fee and customer will be responsible for both outbound and return shipping charges.
- Products received damaged will be replaced. Customer is responsible for immediately inspecting items for damage. Medical Parts and Supplies, LLC must be notified immediately if items are damaged when received. In the case of freight or LTL items, items must be inspected for visual noticeable damage before signing the freight company's receiving documents or Bill of Lading. If there is damage, customer must write “Damaged” on the Bill of Lading before signing. Signing with doing this is legally acknowledging items were received undamaged and releases the freight company from any obligation or responsibility with regard to a damage claim and may result in Medical Parts and Supplies, LLC being unable to replace your product.
- Defective Items will be replaced either directly by Medical Parts and Supplies, LLC or by the manufacturer under the manufacturer's warranty. The exact method for replacement will depend on the product. Customer must notify Medical Parts and Supplies, LLC if an item is defective when received. For products that malfunction after initially working properly, customer should file a warranty claim with the manufacturer. Medical Parts and Supplies, LLC can assist with this process.